Privacy Policy

This Privacy Policy explains how Edible Food Ingredients House collects and handles personal information submitted through the website contact form in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) [Act 709].

1. Collection of Personal Data

When users submit inquiries through the contact form, the website may collect personal information including:

  • Full name
  • Email address
  • Phone number
  • Message or inquiry details
  • The information provided is voluntarily submitted by users for communication purposes.

    2. Purpose of Data Collection

    The collected information is used only for purposes related to:

  • Responding to customer inquiries
  • Providing requested information or support
  • Communicating regarding products and services
  • Improving customer service and communication efficiency
  • Personal data will not be used for unrelated purposes without consent.

    3. Protection of Personal Data

    The company is committed to protecting users’ personal information and takes reasonable measures to prevent unauthorized access, misuse, disclosure, or alteration of the submitted data.

    4. Disclosure of Information

    Personal information submitted through the contact form will not be sold, shared, or disclosed to third parties unless:

  • Required by Malaysian law or legal authorities
  • Necessary to protect the rights and safety of the business or users
  • 5. Retention of Data

    Personal data submitted through the website will only be retained for as long as necessary to fulfill communication and customer service purposes or as required under applicable laws.

    6. User Rights

    Under the Malaysian Personal Data Protection Act 2010 (PDPA), users may request to:

  • Access their personal data
  • Correct inaccurate information
  • Withdraw consent for data usage
  • Requests regarding personal data may be submitted through the company’s contact channels.

    7. Changes to This Policy

    The company reserves the right to update or amend this Privacy Policy at any time to ensure compliance with legal and operational requirements. Any updates will be published on the website.

    8. Contact Information

    For questions regarding this Privacy Policy or personal data matters, users may contact Edible Food Ingredients House through the website’s official contact channels.
    For more information regarding Malaysia's Personal Data Protection Act 2010 (PDPA), refer to the official Personal Data Protection Department Malaysia